Requirements

• Higher/technical education (in Economics or Law);
• At least 1 year of work experience in the banking sector (specifically in customer service);
• Knowledge of the legislation of the Kyrgyz Republic governing banking activities;
• Proficiency in Kyrgyz, Russian, and English;
• Proficiency in Microsoft Office;
• Strong written communication skills within an official business correspondence style.

Responsibilities:

• Oversight of the organization of the process for reviewing customer inquiries and providing responses;
• Review of customer inquiries;
• Preparation of responses to inquiries from the NBKR (National Bank of the Kyrgyz Republic);
• Preparing monthly, quarterly, and semi-annual reports;
• Presenting reports to the Bank's Management Board;
• Monitoring front-office staff compliance with service quality standards;
• Communicating with front-office employees;
• Communicating with the NBKR curators

Please send your CV to the following e-mail: hr@demirbank.kg

Inquiries by phone: (996) 550 365 560, (996) 312 905-838