About the bank
Information about the bank
DemirBank was founded in Bishkek in accordance with the legislation of the Kyrgyz Republic, and received all the necessary licenses for banking activities on May 2, 1997. The official opening ceremony of the bank took place on May 28, 1997 with the participation of the President of the Kyrgyz Republic and shareholders of the bank. The paid authorized capital as of 01.01.2023 is 2 billion soms.
Information about the bank
DemirBank was founded in Bishkek in accordance with the legislation of the Kyrgyz Republic, and received all the necessary licenses for banking activities on May 2, 1997. The official opening ceremony of the bank took place on May 28, 1997 with the participation of the President of the Kyrgyz Republic and shareholders of the bank. The paid authorized capital as of 01.01.2023 is 2 billion soms.
Information about the bank
DemirBank was founded in Bishkek in accordance with the legislation of the Kyrgyz Republic, and received all the necessary licenses for banking activities on May 2, 1997. The official opening ceremony of the bank took place on May 28, 1997 with the participation of the President of the Kyrgyz Republic and shareholders of the bank. The paid authorized capital as of 01.01.2023 is 2 billion soms.
29 years
financial stability
29 years
financial stability
29 years
financial stability
3 600
POS terminals in the Kyrgyz Republic
3 600
POS terminals in the Kyrgyz Republic
3 600
POS terminals in the Kyrgyz Republic
1997
year of bank foundation
1997
year of bank foundation
1997
year of bank foundation
600,000+
satisfied customers
600,000+
satisfied customers
600,000+
satisfied customers
300
ATMs across Kyrgyzstan
300
ATMs across Kyrgyzstan
300
ATMs across Kyrgyzstan
14
Вranches
14
Вranches
14
Вranches
16
Outlets
16
Outlets
16
Outlets
4
Exit outlets
4
Exit outlets
4
Exit outlets
Mission and vision of the bank

MISSION
To help shape one of Central Asia's most advanced and prudent banking systems, and to improve the lives of our customers, our people, and our stakeholders — drawing on our pioneering heritage as Kyrgyzstan's first international-standard bank and on the trust and integrity we have earned in the market.
VISION
By 2031, DKIB will be the most modern bank in Kyrgyzstan, setting the standard for international practice in our market
RESPONSIBILITY
DemirBank values its customers and partners, and understanding the importance of long-term and reliable partnership, takes responsibility and commitment for the quality of services provided. The success of DemirBank customers and the trust placed in the bank is an indicator of the professionalism of the bank's employees.
DEVOTION
DemirBank employees are the bank’s most valuable asset, a strong team of professionals who are loyal to the brand and interested in achieving excellent results. The bank’s employees strive to achieve the best results, and the bank, in turn, works to create and maintain an effective organizational structure that allows employees to perform their duties well and show initiative, thus defining the main business features of the bank:
- highly qualified service taking into account international quality standards;
- flexibility in decision making;
- individual approach to clients;
- partnership with mutually beneficial results.
SOCIAL ACTIVITY
DemirBank is a socially responsible bank, which, within the framework of its social policy, seeks to contribute to the development of society and the solution of acute problems. On an ongoing basis, the bank provides support to society and tries to increase the material and spiritual values of Kyrgyzstanis. Care and support for the society in which the Bank operates, clients and partners is one of the priority tasks of DemirBank.
STANDARDS OF PROFESSIONAL ETHICS
Since its foundation, Demir Kyrgyz International Bank CJSC has managed to earn a good reputation and become one of the most popular banks in Kyrgyzstan. Ethical standards and rules of conduct for employees are aimed at reflecting the organizational principles of the Bank and consolidating Demir Kyrgyz International Bank CJSC as an organization that can be relied upon and trusted by both the Bank's clients and its employees. Each employee makes a personal contribution to the Bank's activities and helps to consolidate its reputation, integrity and professionalism.
BANK'S CONFLICTS OF INTEREST POLICY
The Bank, as a service provider, may periodically encounter actual and potential conflicts of interest in its area of activity. Demir Kyrgyz International Bank CJSC pays due attention to identifying and displaying such situations, while taking the necessary actions to control them. The Bank strives to recognize, avoid, manage and, under certain circumstances, disclose conflict situations arising in connection with various areas of business focus and activities.
Bank shareholders

DemirBank is the first international bank in Kyrgyzstan with 100% foreign capital.
Over 25 years of successful experience in the Kyrgyz market, the bank has established itself as one of the most successful projects in Kyrgyzstan with the participation of international investments. Stable relationships with clients, the use of international standards and a strong team of professionals give the Bank a competitive advantage in the market and makes it a reliable partner for clients.
HCBG Holding BV "HCBG" is a financial holding company under the laws of the Netherlands, registered on 16 May 2003 and headquartered in Amsterdam, the Netherlands. The company's activities include four key segments: financial services, art, technology and real estate investments. The company aims to use its experience, know-how and network to implement optimal risk-recovery transactions, creating a diversified asset portfolio that provides stable income in the short term.
Mr. Halit Cingillioglu, the main shareholder of DemirBank, has been successfully operating in the financial sector in Turkey, the Netherlands, Germany, Kazakhstan, and the Kyrgyz Republic for 30 years. He has extensive experience in the banking system, brokerage agencies, leasing, factoring and insurance companies.
On June 2, 2004, by decree of the President of the Kyrgyz Republic, the main shareholder and Chairman of the Board of Directors of DKIB, Halit Cingillioglu, was awarded an Honorary Certificate “for significant services in deepening Kyrgyz-Turkish economic cooperation and strengthening friendship between the two peoples.”
International recognition
DemirBank continues to receive honorary awards for its successful activities in the banking sector for 27 years and is recognized as the best bank in Kyrgyzstan according to Euromoney, Global Finance, Trade Facilitation Program, Asian Development Bank, The Banker, The Asian Banker, CITI
The best retail bank in Kyrgyzstan 2011, 2012, 2013, 2017, 2018
The best retail bank in Kyrgyzstan 2011, 2012, 2013, 2017, 2018
The best retail bank in Kyrgyzstan 2011, 2012, 2013, 2017, 2018

Recognized Quality Award 2006

Recognized Quality Award 2006

Recognized Quality Award 2006

The best bank in Kyrgyzstan 2006, 2007, 2010, 2011, 2012, 2014, 2015, 2016, 2017, 2018, 2019, 2021

The best bank in Kyrgyzstan 2006, 2007, 2010, 2011, 2012, 2014, 2015, 2016, 2017, 2018, 2019, 2021

The best bank in Kyrgyzstan 2006, 2007, 2010, 2011, 2012, 2014, 2015, 2016, 2017, 2018, 2019, 2021

The best bank in Kyrgyzstan 2004, 2005, 2007, 2010, 2011, 2012, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023

The best bank in Kyrgyzstan 2004, 2005, 2007, 2010, 2011, 2012, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023

The best bank in Kyrgyzstan 2004, 2005, 2007, 2010, 2011, 2012, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023
Best Bank of the Year – Kyrgyzstan 2004, 2005, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
Best Bank of the Year – Kyrgyzstan 2004, 2005, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
Best Bank of the Year – Kyrgyzstan 2004, 2005, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018

Most active bank in Trade Finance in 2009, 2010, 2011, 2012, 2013, 2014, 2016, 2017

Most active bank in Trade Finance in 2009, 2010, 2011, 2012, 2013, 2014, 2016, 2017

Most active bank in Trade Finance in 2009, 2010, 2011, 2012, 2013, 2014, 2016, 2017

The most active issuing bank in Kyrgyzstan 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2023

The most active issuing bank in Kyrgyzstan 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2023

The most active issuing bank in Kyrgyzstan 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2023

Best Acquirer in Kyrgyzstan 2021, Best Installment Card Issuer 2023 2024, Best POS Acquirer 2023

Best Acquirer in Kyrgyzstan 2021, Best Installment Card Issuer 2023 2024, Best POS Acquirer 2023

Best Acquirer in Kyrgyzstan 2021, Best Installment Card Issuer 2023 2024, Best POS Acquirer 2023

The best bank in Kyrgyzstan 2021

The best bank in Kyrgyzstan 2021

The best bank in Kyrgyzstan 2021
DemirBank's success is a reflection of our clients' success. We followed your priorities, achieved your goals and became a part of your success!
The bank’s international recognition is the merit of our clients!
Story
DemirBank was founded in Bishkek in accordance with the legislation of the Kyrgyz Republic. And received all the necessary licenses for banking activities on May 2, 1997. The official opening ceremony of the bank took place on May 28, 1997 with the participation of the President of the Kyrgyz Republic and shareholders of the bank. The paid authorized capital as of 01.07.2018 is 600,000,000 soms.
The main objective of DemirBank is to provide a wide range of banking services to corporate clients, SME clients and individuals using innovative banking services.
In 1997
- Received a license from the National Bank of the Kyrgyz Republic to conduct banking operations
In 1998
- The first branch was opened in Osh
In 1999
- DemirBank became a member of SWIFT
In 2005
- A branch of “DKIB-Center” was opened in Bishkek
In 2006
- DKIB became the first principal member of VISA International
In 2008
- A branch of “DKIB-Manas” was opened in Bishkek
In 2009
- A branch of "DKIB-Gorky" was opened in Bishkek
In 2010
- Savings bank opened in BETA-2 shopping center
- Exchange office opened in Hayat Regency Bishkek hotel
In 2011
- Obtained Mastercard license
In 2012
- A savings bank was opened on Chui Ave., Bishkek
In 2013
- A branch was opened in Jalal-Abad
- The 2nd branch was opened in Osh
- A savings bank was opened in the Bishkek Park shopping center in Bishkek
- Savings bank opened in the microdistrict "Dzhal" in Bishkek
In 2014
- A branch of "DKIB-Karakol" was opened in the city of Karakol
- Coca-Cola savings bank opened in Bishkek
- A savings bank has been opened in the microdistrict. Asanbay in Bishkek
- A savings bank was opened in Cholpon-Ata
- Savings bank “Erkindik” was opened in Bishkek
- The savings bank "Osh-Oil" was opened in Osh
- DKIB ATMs began servicing Cirrus | Mastercard
In 2015
- A branch of “DKIB-Naryn” was opened in Naryn
- A branch of “DKIB-Beishenalieva” was opened in Bishkek
- The Aravan Osh savings bank was opened in Osh
- A branch of “DKIB-TSUM” was opened in Bishkek
- A branch of “DKIB-Kyzyl Kiya” was opened in the Batken region
- The branch of “DKIB-Talas” was opened in Talas
- An exchange office has been opened in the Globus shopping center in Bishkek
- A branch of “DKIB-Balykchy” was opened in Balykchy
- Savings bank “Ayu Grand” was opened in Bishkek
In 2016
- An exchange office has opened in the Globus-2 shopping center
In 2018
- Opening of the new “Frunze” savings bank in Osh
- Launch of DemirBank mobile banking
- DemirBank received the EBRD “Deal of the Year 2017 – Social Impact” award
- DemirBank was recognized as the “Best Bank in the Kyrgyz Republic” by Euromoney
In 2019
- Opening of the “Southern” branch
- DemirBank entered the Top-3 in the “Bank of the Year” ranking
- DemirBank was named “Best Bank in the Kyrgyz Republic 2018” by Euromoney
In 2023
- DemirBank was recognized as the Best Bank in Kyrgyzstan by Euromoney
In 2024
- DemirBank was recognized as the most active issuing bank in Kyrgyzstan for 2023 by the EBRD
- DemirBank continues to finance the green economy through the KyrSEFF III programs
- DemirBank was recognized as an active issuing bank in green economy financing (GEFF)
- DemirBank was named the Leading Trade Finance Partner Bank in Kyrgyzstan
- DemirBank and VISA launched an exclusive feature – Subscription Management
In 2025
- MasterCard: DemirBank was recognized as the Issuing Bank of the Year in Kyrgyzstan
- DemirBank is the first bank to be included in the Register of Conscientious Entrepreneurs of the Kyrgyz Republic
27 years of successful experience in the Kyrgyz market, stable relationships with clients, application of international standards and a strong team of professionals give the bank a competitive advantage in the market and make it a reliable partner for clients.
DemirBank is an active member of various business associations and organizations, such as the International Business Council, the American Chamber of Commerce Am Cham, the Association of Banks of Kyrgyzstan, the Deposit Protection Agency of the Kyrgyz Republic and the Rotary Club, as well as a partner and participant in the national payment system ElKart, international payment systems VISA, MasterCard.
One of the successful indicators of the bank's activity is its wide client base, which grows every year, and also expands the range of services provided to clients.
Bank management
Board of Directors
Bank Management
Privacy Policy
General Provisions
Demir Kyrgyz International Bank Closed Joint-Stock Company (hereinafter referred to as the Bank) would like to thank you for your interest in the services of the Bank. Protection of your personal data is very important to us, so we pay special attention to the protection of personal data collected and processed while providing services, products and services.(link).
Procedure for considering applications
For efficient processing of customer requests:
- DemirBank has a 24-hour customer support service, which can be called at any time of the day or night at the following numbers: +996 (312) 610 610, +996 (312) 610 613, 2222
- DemirBank Contact Center: +996 (312) 90 90 60
- There is a separate e-mail address to which you can send a letter from anywhere in the world: customercare@demirbank.kg
- There is a special procedure for considering customer complaints and suggestions (Procedure for handling customer complaints and requests)
- There are Books of Reviews and Suggestions in any branch or savings bank of DemirBank
- It is possible to write an application in free form at any office of the bank addressed to the manager
- The bank has created official pages on social networks: Facebook, Twitter, Instagram, where you can also get prompt answers to your questions.
Brief procedure for reviewing customer requests in DemirBank
DemirBank very carefully considers any requests, including: about the Bank’s work, about the quality of the service provided, about the Bank’s products/services, complaints about the actions/inactions of the Bank’s employees, etc.Each request from the Client is registered and sent no later than 1 business day from the moment of its receipt by the Methodology and Process Organization Department. Within the period established by the NBKR, the said department considers and prepares a detailed report on each request.
Then the report on the request is sent for consideration to the supervising Member of the Management Board. Thus, any request is brought to the attention of the DemirBank Management.
For each request, measures are developed aimed at improving products and service quality. For each request, DemirBank prepares a response and sends it to the Client (usually in the same way it was submitted).
The following requests will not be considered:
- illegible;
- containing obscene language and offensive statements;
- previously reviewed;
- anonymous;
- not related to the competence of DemirBank;
- others specified in the regulatory documents of the NBKR.
Visitor hours for meeting with the Bank's management
Public offer: terms of use of the service for creating
These Terms of Use of the Service for Creating / Changing Access Codes to the Internet Banking / Mobile Banking System (hereinafter referred to as the Agreement) establish the conditions under which Demir Kyrgyz International Bank Closed Joint Stock Company (hereinafter referred to as the Bank) agrees to provide an individual who has previously opened a deposit demand account with the Bank, also owns a payment card Visa International and/or MasterCard issued by the Bank (hereinafter referred to as the Customer) an access to the service for creating / changing Access Codes to the Internet Banking / Mobile Banking system (hereinafter referred to as the Service).
1. GENERAL PROVISIONS
1.1. The service is located on the official website of the Bank and is intended for the Customer to create a Username, Password and PIN-code or change them (hereinafter referred to as Access Codes) for the purpose of the following authorization of the Customer using Access Codes in the Internet Banking / Mobile banking".
1.2. This Public Offer is a legally binding Agreement between the Bank and the Customer. The agreement is considered concluded and becomes effective as an accession agreement from the moment the Customer takes actions to use the Service, which means full familiarization and unconditional acceptance of all the terms of this Offer without any exceptions or restrictions in accordance with Art. 387, art. 395, art. 398, art. 399, art. 402 of the Civil Code of the Kyrgyz Republic. If the Customer does not agree with the provisions of this Agreement, the Customer is not entitled to use the Service.
1.3. The Bank has the right to unilaterally make changes and additions to this Agreement with notifying the Customer about this by posting a new version of this Agreement on the official website of the Bank. If the Customer does not agree with the changes/additions made by the Bank, the Customer does not use the Service. The continued use of the Service by the Customer is a confirmation of the Customer's consent to such changes/additions and their full and unconditional acceptance.
1.4. The Bank has the right to periodically modify the Service, in connection with which the Customer may not be able to continue using the Service until the update and/or adoption of a new version of this Agreement.
1.5. The possibility of using the Service is provided by the Bank to the Customer, subject to the following requirements:
1.5.1. this Agreement and the General Bank Account Agreement have been concluded between the Bank and the Customer;
1.5.2. The Customer is the holder of a debit or credit bank payment card Visa International and/or MasterCard issued by the Bank (hereinafter referred to as the Payment Card);
1.5.3. The Customer passed the identification procedure at the Bank in accordance with the requirements of the legislation of the Kyrgyz Republic.
1.6. The commission for providing access and using the Service is determined by the current tariffs of the Bank and can be changed by the Bank unilaterally by posting an updated version of the Bank's tariffs on information stands in the operating room of the Bank's structural units and on the Bank's official website in the manner prescribed by the legislation of the Kyrgyz Republic. The current version of the Bank's Tariffs is posted on the official website at www.demirbank.kg.
2. REGISTRATION AND AUTHORIZATION
2.1. In order to be able to use the Service, the Customer must complete the registration procedure as a Customer of the Service each time (s)he logs into the Service. To register a Customer:
-
2.1.1. the following identifiers are used (hereinafter referred to as Identifiers):
- a) Customer PIN (Personal number on the ID-card) / ID card number for residents of the Kyrgyz Republic or passport number for non-residents of the Kyrgyz Republic;
- b) One-time password - a set of characters and/or symbols and/or numbers intended for protection against unauthorized access by third parties, which will be sent to the Customer by SMS message to the mobile phone number registered with the Bank and connected to the SMS notification service (hereinafter referred to as the subscriber number), while the validity period of the One-time password is independently determined by the Bank and the Bank is not responsible for possible obstacles that may prevent the Customer from using the One-time password sent by the SMS message on time;
- c) The last 4 digits of the Customer's Payment Card number;
- d) PIN-code from the Customer's Payment card.
-
2.1.2. the following conditions must be met:
- a) the Customer's passport / ID card is valid;
- b) The Customer's payment card is activated and valid (the validity period has not expired);
- c) The Service can be used by Customers who use the additional protection of the E-token (by creating a Username and PIN), while in order to use "Mobile-Banking" by these Customers, they must additionally create a Password in the Service, since the use of "Mobile-Banking" with the E-token is impossible.
The Customer agrees that in order to reduce the possible risks of using the Service, the Bank at the time of registration and at any time in the process of using the Service by the Customer has the right to request, collect and verify any information, including with respect to the information provided by the Customer during registration, using any available sources of information and databases.
Based on the results of the analysis and assessment of the information obtained during the verification, the Bank has the right to refuse the Customer to register in the Service and/or access to the Service.
All actions of the Customer performed in the Service using the correct Identifiers are irrevocably and unconditionally recognized by the Parties as actions performed personally by the Customer. All orders, statements, consents and other electronic documents drawn up by the Customer through the Service using the correct Identifiers and subject to the conditions specified in subparagraph 2.1.2. paragraph 2.1. of this Agreement, are equated to paper documents personally signed by the Customer (simple electronic signature), and create the corresponding legal consequences.
2.2. If the Customer enters the correct Identifiers, and in particular, if the conditions specified in subparagraph 2.1.2 paragraph 2.1. of this Agreement are met, the Service for creating/changing Access Codes to the Bank's Internet Banking/Mobile Banking System becomes available to the Customer. At the same time, the Customer understands and agrees with the possible risks that are typical for working on the Internet, realizing that the Internet is not a secure channel of communication and information transfer. The Customer is obliged to familiarize with the information brought to the attention of the Customers by the Bank on the official website of the Bank in terms of information regarding possible risks when using the Service, and to take all necessary actions in connection with the above information, if any.
2.3. The Customer confirms that the information that the Customer has provided to the Bank in connection with the Customer's registration in the Service is true, accurate and complete.
3. RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1. Customer's rights and obligations:
3.1.1. The Customer has the right to use the Service at any time, 24/7 in accordance with the terms of this Agreement;
3.1.2. The Customer has the right to create / change Access Codes using the Service;
3.1.3. The Customer is obliged to ensure the safety and confidentiality of the Identifiers and Access Codes and not disclose them to third parties. The Customer must immediately contact the Bank if the Customer believes that the Identifiers and/or Access Codes have been disclosed and/or become known to third parties. The risk and all responsibility for unauthorized use by third parties of Identifiers and/or Access Codes is solely borne by the Customer.
3.1.4. The Customer is obliged to immediately notify the Bank of all changes in the documents submitted to the Bank, including in the event of updating the information specified in the Customer's and (or) beneficial owner's profiles, and to submit duly certified copies of documents on the introduction of such changes, as well as to notify other circumstances that are important for the parties to fulfill their obligations under the Agreement.
3.1.5. In the event of a change in the Customer's subscriber number registered with the Bank, which, according to the terms of this Agreement, is used by the Bank to send an SMS message to the Customer with a One-Time Password and/or another Code, the Customer must immediately contact the Bank and personally fill out an application for changing the subscriber number;
3.1.6. Upon registration the Customer undertakes to provide information that corresponds to reality;
3.1.7. The Customer undertakes to immediately inform the Bank about the theft / loss of a SIM card, access device (personal computer, smartphone, etc.), any security breach or the fact of unauthorized use of the Service that the Customer became aware of;
3.1.8. The Customer undertakes to periodically change the Access Codes, not to use passwords/PIN-codes with a low level of protection;
3.1.9. Before using the Service, the Customer undertakes to make sure that the correct web page of the Service is being used. Beware of fake web pages created by scammers for fraudulent purposes.
3.2. Bank’s rights and obligations:
3.2.1. The Bank undertakes to provide the Customer with access to the Service and provide the possibility of using the Service in accordance with the terms of this Agreement;
3.2.2. The Bank undertakes to ensure the confidentiality of information about the Customer and his/her actions performed using the Service.
3.2.3. The Bank has the right to block the Customer's access to the Service in the following cases:
- 3.2.3.1. Imposition of restrictions/seizure/ blocking on the Customer's accounts in accordance with the current legislation of the Kyrgyz Republic;
- 3.2.3.2. Based on the Customer's request;
- 3.2.3.3. In other cases provided for by this Agreement, other agreements concluded between the Parties and/or the legislation of the Kyrgyz Republic.
3.2.4. The Bank has the right to modify any software of the Service (website, etc.);
3.2.5. The Bank has the right to deny the Customer access to the Service if the Customer violates the terms of this Agreement or detects cases of fraud, money laundering or other illegal actions, without prior notice to the Customer;
3.2.6. The Bank has the right, at its discretion, to temporarily suspend or restrict the Customer's access to the Service, or to refuse the Customer to provide or renew access to the Service:
- 3.2.6.1. when revealing the Customer's actions, clearly indicating the presence of malicious intent, with the aim of causing damage to the information systems of the Bank;
- 3.2.6.2. in case of detection of facts of violation by the Customer of the security rules and conditions of use of the Service;
- 3.2.6.3. if there is an unpaid debt of the Customer to the Bank;
- 3.2.6.4. if the Customer does not comply with the requirements of any provision of this Agreement;
- 3.2.6.5. in case of detection of malfunctions, errors and failures in the operation of software and/or hardware involved in ensuring the functioning of the Service, as well as for preventive purposes and in order to prevent unauthorized access to the Service;
- 3.2.6.6. if the Bank may deem it necessary to protect the security and integrity of the Service from unauthorized interference with the operation of the Service, or the Bank will need to ensure compliance with its obligations, or in case of suspicion of fraudulent actions using the Service;
- 3.2.6.7. in other cases provided for by this Agreement and/or the legislation of the Kyrgyz Republic.
3.3. The Bank guarantees that the software and hardware used in the Service comply with the information security requirements;
3.4. When using the Service, the Customer is prohibited from making any changes to the software or any part of it.
4. SERVICE
4.1. This Agreement determines the conditions and procedure for the use of the Service by the Customer solely for the following purposes:
4.1.1. the creation by the Customer of a Username, Password and PIN code for the purpose of subsequent authorization of the Customer in the Internet Banking/Mobile Banking system in full mode to perform available operations in the Internet Banking / Mobile Banking system. At the same time, the legal relationship of the Parties related to the performance of transactions in the Internet Banking/Mobile Banking system is governed by the General Bank Account Agreement concluded between the Parties;
4.1.2. Changes by the Customer of the Username, Password and PIN-code. In this case, when changing the Access Codes, the current mode of the Customer of the "Internet Banking" system remains unchanged ("Full mode" or "View mode"). Further use of "Mobile-Banking" is possible only in "Full mode" regardless of the "Internet-Banking" mode;
4.2. When using the Service, the Customer's orders are generated by the Customer in electronic form following the instructions posted in the relevant sections of the Service, by filling in the details fields on the Service website, as well as by clicking the appropriate buttons (for example, “Confirm”, “Next”, etc.).
4.3. If the Customer has forgotten or lost the Access Codes, the Customer has the opportunity to independently restore the Access Codes using the Service.
4.4. New Access Codes, changed by the Customer independently in accordance with the terms of this Agreement, are determined by the Parties as new Access Codes. Previous Access Codes are invalid.
4.5. The access codes are unknown to the Bank's employees and must be kept secret by the Customers during the entire period of using the Internet Banking/Mobile Banking system. When creating/changing Access Codes, avoid obvious, easily assumed combinations, for example, the end of the phone number, date of birth, etc., which can be easily identified by third parties. The password must contain at least 8 characters: Latin letters (at least 1 uppercase and 1-line), at least 1 number and 1 special character ( ! $ % ^ & * ( ) + | ~ - = `` { } [ ] : " ; ' < > ? , . / ).
4.6. The Customer should adhere to certain rules to ensure the secrecy of Access Codes and Identifiers:
4.6.1. do not write/store Access Codes and/or Identifiers anywhere, especially on access devices or other unprotected media, in order to avoid negative consequences, the Bank recommends the Customer to remember them;
4.6.2. do not allow anyone to spy on the dialing Access Codes on the access device keypad.
4.6.3. Access codes that are created/changed independently by the Customer through the Service for the subsequent authorization of the Customer in the Bank's System "Internet Banking/Mobile Banking" are not subject to disclosure by the Customer to third parties.
5. VALIDITY
5.1. This Agreement enters into force from the moment the Customer accepts this public offer by performing the actions provided for in clause 1.2. of this Agreement and is valid until terminated.
5.2. This Agreement may be terminated by agreement of the Parties.
5.3. The Customer has the right to terminate this Agreement at any time, notifying the Bank about it at least 7 working days before the day of termination of this Agreement by filling out a written application when the Customer appears in person at the Bank.
5.4. The Bank has the right to terminate this Agreement at any time unilaterally out of court by posting information on termination of this Agreement on the official website at: www.demirbank.kg.
6. RESPONSIBILITY OF THE PARTIES
6.1. For non-fulfillment or improper fulfillment of obligations under this Agreement, the Parties shall be liable in accordance with the terms of this Agreement and the current legislation of the Kyrgyz Republic.
6.2. The Customer is responsible for the safety and confidentiality of Identifiers and Access Codes, as well as for losses that may arise in the event of unauthorized use of Identifiers and Access Codes by third parties.
6.3. If the Bank is not notified in accordance with the established procedure about the change of the subscriber number in accordance with subparagraph 3.1.5. paragraph 3.1. of this Agreement, the risk and all responsibility for the unauthorized use of the One-Time Password and/or other Codes sent to the subscriber number previously registered with the Bank shall be borne solely by the Customer.
6.4. The Bank shall not be liable if, when the Customer uses the Service, the information transmitted between the Customer and the Bank becomes known to third parties as a result of wiretapping, hacker, virus attacks, interception, hacking of access devices, and as a result of violation by the Customer of the rules for using the Service provided for in this Agreement.
6.5. The Customer is responsible for all risks and negative consequences of loss, illegal possession, technical interception, etc. of information from the Customer's mobile phone or the Customer's subscriber number.
6.6. In case of illegal use of Identifiers and/or Access Codes by any third parties, the Bank is not responsible for the occurrence of possible consequences.
6.7. In case of loss/theft/use of Access Codes and Identifiers by an unauthorized person and/or loss, theft or use by an unauthorized person of access devices through which the Customer entered the Service, or if cases of unauthorized use of the Service are detected, immediately contact the Bank by phone with an oral the requirement to block access to the Service and the Internet Banking/Mobile Banking system (with the message to the Bank of special data proving the Customer's identity) or in person with the provision of a subsequent written confirmation of the verbal request by mail or fax no later than within 3 banking days after the statement of the oral request. At the same time, the Customer agrees not to raise claims against the Bank if the Bank was not promptly notified of the incident in writing;
6.8. The bank is not responsible for:
6.8.1. for errors, delays or inability of the Customer to access the Service associated with a malfunction of the Customer's access devices and/or communication failures in the communication channels;
6.8.2. for damage to the Customer's access device or information stored in the Customer's access device, for the security of the Customer's software and access device from various viruses and other damages;
6.8.3. for funds, products and services with the help of which the Service is provided by a third party (Internet access provider, cellular (radiotelephone) communication channels, etc.;
6.8.4. за несанкционированный доступ в Сервис, произошедший со стороны третьих лиц, в случаях, когда такой доступ произошел в ситуации, не подлежащей или не подпадающей под контроль со стороны Банка;
6.8.5. for the consequences of the Customer's untimely notification of the Bank about the loss/theft/use by an unauthorized person of Identifiers and/or Access Codes and/or loss, theft or use by an unauthorized person of access devices through which the Customer entered the Service, about attempts to unauthorized access to the Service (or about making attempts of such access). Any loss or liability due to such or similar actions shall be borne by the Customer;
6.8.6. for the fulfillment of the Customer's orders, if the Customer fails to provide information about the loss/theft/use of the Access Codes and/or Identifiers to the Service by an unauthorized person.
6.9. The Bank shall not be liable for failure to provide or delay in providing access to the Service for reasons that may be considered as circumstances beyond the control of the Bank, such as the operability of the public communication network, network congestion, disconnections, the state of operability of the Customer's access device, and also unpredictable events, such as inclement weather or technical problems (including as a result of hacker activities), which can disrupt ongoing activities despite the use of reasonably sufficient preventive measures to correct them.
7. DISPUTE SETTLEMENT PROCEDURE
7.1. Disputes that may arise during the execution of the terms of this Agreement, the parties will strive to resolve through negotiations.
7.2. If a mutually acceptable solution is not reached, the Parties may submit the disputed issue for resolution to the court in the manner prescribed by the legislation of the Kyrgyz Republic, at the location of the Bank's Head Office, except for cases where the exclusive jurisdiction is applied to disputes established by the procedural legislation of the Kyrgyz Republic.
8. MISCELLANEOUS
8.1. Any notifications sent by the Bank are considered officially sent and received by the Customer if they are sent to the Customer in at least one of the following ways:
- posted on the official website of the Bank;
- sent by the Bank by letter to the address indicated by the Customer in any of the documents submitted to the Bank;
- sent by the Bank by e-mail to the Customer's e-mail address indicated in the documents submitted to the Bank;
- sent by the Bank via mobile communication to the Customer's mobile phone number indicated in the documents submitted to the Bank;
- sent by the Bank by sending push notifications and/or by other means through the communication channels used by the Customer and specified in the documents submitted to the Bank.
8.2. Each clause of this Agreement acts independently. If any provision of this Agreement is declared invalid by the court, then the remaining articles remain in full force and effect.
8.3. Telephones of the Bank's customer support service (Bishkek): +996 (312) 610610; +996 (312) 610613; mailing address for telegrams: 720001, Bishkek, 245 Chui Ave. One can also send letters to customercare@demirbank.kg, or write WhatsApp messages to +996 (222) 610610, or call the short number 2222 for all mobile operators communications of the Kyrgyz Republic.
Terms of Use
This website and its contents is owned and administered by DKIB, which is situated in Bishkek, Kyrgyz Republic. Below you will find terms and conditions of using this website. These terms and conditions represent a public agreement between you and DKIB CJSC. Please, carefully read this agreement. Proceeding to use DKIB’s website https://online.demirbank.kg you ratify your consent to be bound by the terms and conditions of this agreement. If you don’t accept or don’t agree to the terms and conditions, please, discontinue using this website.
All of the content featured or displayed on this website, including, but not limited to, text, graphics, photographs, images, moving images, sound and illustrations and all related rights is owned by DKIB, unless otherwise agreed. In case of copying or using information from this website for any purpose, please, find yourself obliged to indicate the source of information, i.e. link it to DKIB https://online.demirbank.kg website. Unauthorized reproduction or distribution of any portion of this website or its contents, may result in big fine, and will be prosecuted under the law of the Kyrgyz Republic.
The functions embodied on, or the materials of this website are not warranted to be uninterrupted or without errors. Due to some reasons not subject to DKIB, there may occur lateness in information placement or data may contain grammatical mistakes. Nevertheless, DKIB puts reasonable efforts to ensure the accuracy, grammatical correctness and reliability of the data and timeliness of the placement of information.
In no event will DKIB or third parties mentioned on this website be liable for any damages of any kind including, but not limited to those resulting from lost profits, lost data or business interruption, arising out of the use, inability to use, or the results of use of this website, any websites linked to this site, or the materials or information or services contained at any or all such sites, whether based on warranty, contract or any other legal theory or whether or not DKIB has been advised of the possibility of such damages.
You, not DKIB, assume the entire cost of all necessary servicing, repair or correction due to your use of this web site.
Regulations on the Board of Directors
Regulations on the Audit Committee
Regulations on the Risk Management Committee of the Board of Directors
Nomination and Remuneration Committee of the Board of Directors
Regulations on the Audit Committee
Regulations on the Stakeholder Engagement Committee
Corporate governance code
Bishkek
Head Office Legal Counsel
Qualification Requirements:
- Education: Higher legal education
- Work experience: At least 5 years in the legal field, including a minimum of 3 years in the banking sector
- Functional knowledge: In-depth knowledge of banking, corporate, civil, and civil procedure legislation of the Kyrgyz Republic; personal data protection laws; advertising and consumer rights protection laws
- Functional skills: Negotiation skills, ability to build relationships with internal and external clients, ability to express thoughts clearly and competently; excellent verbal and written communication skills
- Expertise: In contract analysis and drafting, preparation of legal opinions on various banking matters, regulatory development, and analysis of draft legal acts
- Special skills: Confident PC user, including legal databases and legal information systems (e.g., Toktom)
- Personal qualities: Responsibility, efficiency, initiative, loyalty, communication skills, business orientation
- Language proficiency: Russian, English (at least pre-intermediate), Kyrgyz (advantage)
Key Responsibilities:
- Drafting, developing, and reviewing legal agreements
- Preparing and developing legal documents and legal opinions on the Bank's activities
- Analyzing business processes and products for compliance with applicable legislation
- Reviewing draft laws of the Kyrgyz Republic and internal Bank regulations
- Preparing legal correspondence
- Providing legal consultations to Bank employees and clients
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Retail Marketing Specialist (Personal Lending)
Qualification Requirements:
- Higher education, preferably in economics or finance
- Experience in a similar position in a bank for at least 1 year is preferred
- Ability to identify customer needs, apply sales techniques, persuade, manage customer relationships, resolve conflicts, and demonstrate strong communication skills
- Skills in presenting and promoting banking products and services
- Proficiency in English, Kyrgyz, and Turkish at an upper-intermediate level or higher is an advantage
Key Responsibilities:
- Attracting individual clients
- Providing high-quality consultations to clients regarding banking products
- Verifying the accuracy and completeness of documents submitted by clients and ensuring their compliance with internal policies, standard procedures, NBKR regulations, and the legislation of the Kyrgyz Republic
- Preparing and reviewing credit files
- Informing clients of any changes or updates in banking products and services
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Customer Cash Service Specialist
Qualification Requirements:
- Specialized secondary specialized and/or higher economic education;
- At least 1 year of experience in a similar position is preferred but not mandatory
- Certificate of completion of the “Identification of Payment Authenticity” course is welcomed
- Excellent PC skills, proficiency in MS Office (Word, Excel, Outlook)
- Personal qualities: honesty, responsibility, discipline, stress tolerance
- Willingness to work non-standard hours (including night shifts)
- Recommendation letters from previous employers are mandatory
Key Responsibilities:
- Providing cash and settlement services to bank customers
- Performing currency exchange operations
- Verifying the authenticity of banknotes
- Reporting to management
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
SME Client Relationship Manager
Qualification Requirements:
- Secondary specialized education (financial college) or higher education in economics or finance
- Knowledge of financial analysis for small and medium-sized businesses (SMEs)
- At least 1–2 years of relevant work experience
- Strong communication skills
- Ability to identify client needs, manage client relationships, handle conflict situations, and respond to objections
- Presentation and cross-selling skills
- Knowledge of the SME sector
- Understanding of the legal and regulatory framework of the Kyrgyz Republic, including NBKR regulations related to lending
- Proficiency in MS Office (Word, Excel, PowerPoint)
- English language proficiency at intermediate level; knowledge of Kyrgyz is an advantage
Key Responsibilities:
- Expanding the client base by actively attracting new SME clients
- Preparing credit project documentation (summary, financial analysis, protocol, etc.), presenting and defending projects before the Bank’s Credit Committee
- Regular monitoring of SME loan clients
- Selling the Bank’s products and services to clients in accordance with monthly plans
- Servicing existing clients and performing active cross-sales
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
IT auditor
Qualification Requirements:
- Education: higher technical education in the field of information technologies and/or information security, or higher economic education with relevant certificates confirming knowledge and competencies in the field of information technologies and/or information security
- At least 3 years of professional experience in information technologies and/or information security and/or IT audit and/or information security audit within the financial and/or economic sectors, and/or at least 2 years of experience in the banking sector
- Knowledge of the legislation and other regulatory legal acts of the Kyrgyz Republic, as well as regulatory acts of the National Bank of the Kyrgyz Republic governing banking activities and banking risk management in the field of information technologies and/or information security
- Knowledge and understanding of the International Professional Practices Framework (IPPF) of Internal Auditing, International Standards for Internal Auditing in Banks, and international standards related to the development of information technology management processes and/or information security
- Knowledge of English (written and spoken) is an advantage
Key Responsibilities:
- Making proposals and participating in the preparation of the Annual Audit Plan for information technologies and related processes, as well as for the Bank’s processes and divisions in the area of information security
- Developing audit programs for information technologies and their processes, as well as for the Bank’s processes and divisions in the area of information security, including defining the scope and coverage of such audits
- Identifying and applying technical approaches, new methodologies, and best practices for auditing information technologies and their processes, as well as the Bank’s processes and divisions related to information security
- Conducting audits and assessing the adequacy and effectiveness of the internal control system over information technologies and their processes, as well as the Bank’s processes and divisions related to information security, through the review and analysis of the Bank’s internal policies, procedures, and other documents
- Developing recommendations aimed at improving the efficiency of information technologies and their processes, as well as the Bank’s processes and divisions related to information security
- Timely preparation and submission of audit reports on the results of audits of information technologies and their processes, as well as the Bank’s processes and divisions related to information security, to the Head of the Department and the Audit Committee
- Monitoring the implementation of action plans approved based on the results of audits of information technologies and their processes, as well as the Bank’s processes and divisions related to information security
- Participation in internal investigations initiated at the request of members of the Management Board and in coordination with the Bank’s Audit Committee
- Reviewing the legislation of the Kyrgyz Republic and regulatory legal acts of the National Bank of the Kyrgyz Republic to ensure the fulfillment of the objectives and tasks of the Internal Audit Department in the area of auditing information technologies and their processes, as well as the Bank’s processes and divisions related to information security
- Performing other activities related to the audit of information technologies and their processes, as well as the Bank’s processes and divisions in the area of information security
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Specialist, Internal Audit Department
Qualification Requirements::
• Higher education in economics with a Master’s degree • At least 3 years of professional experience in the banking sector • Proficiency in English is desirable • Knowledge of regulatory legal acts of the Kyrgyz Republic governing banking activities, including regulatory documents of the National Bank of the Kyrgyz Republic (NBKR); understanding of the International Professional Practices Framework (IPPF) for Internal Auditing, International Standards for the Professional Practice of Internal Auditing in banks, and knowledge of International Financial Reporting Standards (IFRS)
Key Responsibilities:
• Preparation of audit programs for reviewing the Bank’s processes and divisions • Conducting audits of business processes, branch operations, and other structural divisions of the Bank • Assessing the adequacy and effectiveness of the internal control system through process reviews, document verification, and analysis of the Bank’s reports, and developing recommendations aimed at improving the effectiveness of the Bank’s internal control system • Preparing and duly submitting audit reports with results to the Head of the Department, members of the Management Board, and heads of relevant divisions • Monitoring the implementation of action plans by the Bank’s divisions to eliminate identified deficiencies and to implement recommendations of the Internal Audit Department • Coordinating work and interaction with the National Bank of the Kyrgyz Republic (NBKR) within the framework of external supervision, comprehensive and targeted inspections of the Bank, under the supervision of the Head of the Department • Conducting or participating in internal investigations and special inspections related to the Bank’s activities, as requested by the Bank’s management • Participating in the preparation of periodic reports on the activities of the Internal Audit Department for the Audit Committee and the Bank’s Board of Directors • Coordinating the work of the audit team during audits • Strictly maintaining confidentiality and adhering to the ethical standards of the International Code of Ethics for Auditors
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Technical Support Specialist (ATM Specialist)
Qualification Requirements::
• Secondary specialized technical or higher education • At least 3 years of relevant work experience in technical maintenance, in accordance with the HR policy and the held position/title • Knowledge of the legislation and other regulatory legal acts of the Kyrgyz Republic, as well as regulatory documents of the National Bank of the Kyrgyz Republic governing banking activities • Fluency in Kyrgyz and Russian; knowledge of English and Turkish is an advantage • Confident PC user with experience in MS Office applications and skills in working with office equipment
Key Responsibilities:
• Monitoring, preparation, and installation of new ATMs, payment terminals, cash-counting and cash-handling machines, electronic queue management systems, and campus equipment (hereinafter referred to as “equipment”) • Repair and maintenance of the technical condition of all equipment • Ensuring and organizing uninterrupted connectivity for all equipment • Performing required updates and testing of software and hardware • Maintaining inventory records of equipment in the warehouse and, when necessary, preparing lists for ordering • Maintaining records of spare parts for equipment and, when necessary, preparing procurement lists • Ensuring proper storage of equipment, spare parts, and related items • Preparing daily, monthly, and annual reports on work performed during repairs and equipment upgrades • Ensuring the achievement of target values for key performance indicators related to equipment operation • Providing assistance in resolving technical issues for other Bank employees and ensuring prompt interaction with other Bank departments • Ensuring compliance with information security requirements during the implementation and operation of technical means for information processing, storage, and transmission
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Credit Specialist at Head Office (Credit Underwriting Sector – Corporate)
Qualifications:
- Higher education in economics (preferably in finance or accounting)
- Knowledge of the Bank’s internal credit procedures
- Understanding of the legislative and regulatory acts of the Kyrgyz Republic, including NBKR regulations governing banking activities
- Proficiency in MS Office, especially Excel
- Strong analytical skills
- Knowledge of financial reporting
- Experience in the banking sector for more than 1 year is an advantage
- Knowledge of English is an advantage
Key Responsibilities:
- Analyzing credit proposals for all credit products, including credit summaries/reports on company activities and financial statements of potential borrowers
- Visiting, inspecting, and assessing the activities of clients (both new and existing)
- Forecasting the borrower’s creditworthiness (e.g., whether the borrower/business can generate stable cash flows)
- Verifying that all required information and documents are collected and ensuring that credit applications comply with the requirements of the Bank’s Credit Policy and internal regulations
- Preparing management reports on credit-related activities
Conditions:
- Employment at one of the largest banks with a 20-year history
- Participation in innovative and ambitious projects and tasks
- Opportunities for professional development and career advancement
- Internal corporate culture rich in traditions
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Preferential terms for consumer and mortgage loans in accordance with the Bank’s Policy
- Discounts on goods and services from partner companies in cities where the Bank operates
- Salary and compensation terms are discussed individually
Specialist of Regional Management Sector
Qualification Requirements:
• Education: higher education in economics or secondary specialized education in economics • At least 1 year of relevant work experience in the banking sector • Strong PC skills, proficiency in MS Office (Word, Excel, Outlook) • Language proficiency: English, Turkish (preferred) • Knowledge of legislative and other regulatory legal acts of the Kyrgyz Republic, as well as regulatory documents of the National Bank of the Kyrgyz Republic governing banking activities
Key Responsibilities:
• Analysis and optimization of operational and cash-handling processes • Preparation of requests and participation in the implementation of new products, services, and system enhancements • Monitoring the operation of cash desks, ATMs, and cashless transactions • Development and updating of procedures, guidelines, and presentations • Training staff and ensuring compliance with internal regulations • Preparation of reports, KPI analysis, and verification of transaction accuracy • User support in operational systems (activations/blocking)
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Head of Internal Audit Department.
Qualification Requirements:
• Higher education in finance, accounting, economics, information systems, or related fields • CISA, CIA, ACCA, CPA, or CFA certifications are an advantage • Minimum 10 years of professional experience in auditing, risk management, or internal controls • Preferably experience in international or external audit firms focused on financial institutions • Extensive experience in auditing banking operations, IT systems, and automated control systems • Experience in senior leadership roles (Head, Deputy Head, or Audit Director) is preferred
Key Responsibilities:
• Provide the Board of Directors and senior management with independent assurance on corporate governance, risk management, internal controls, and regulatory compliance in line with international best practices • Lead and develop the internal audit function based on risk assessments, in accordance with IIA standards • Develop and implement the annual audit plan covering business operations, risk management, IT systems, and regulatory compliance • Present audit results and key risks to the Audit Committee and senior management • Act as the primary liaison with regulatory authorities and external auditors • Lead, mentor, and develop the internal audit team • Support the implementation of data analytics, continuous auditing, and technology-driven audit approaches • Assess risks related to IT, automation, and AI-based systems used by the bank • Functionally report to the Audit Committee of the Board of Directors through the Director of Quality and administratively to the CEO through the same manager
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Administrative Assistant to Management
Qualification Requirements:
- Higher education and/or secondary economic education
- Over 1 year of experience in operational departments of banks or the banking sector
- Knowledge of the legislation and regulatory acts of the Kyrgyz Republic, as well as NBKR regulations governing banking activities, is a plus
- Knowledge of accounting legislation is an advantage
- Proficiency in English is preferred
- Strong skills in MS Office, particularly Excel
Key Responsibilities:
- Coordinate meetings, conferences, and business events at the highest level
- Manage the executive’s calendar and ensure effective organization of working hours
- Handle business correspondence and communication with internal teams and external partners
- Create a comfortable and productive working environment for management
- Perform special tasks and projects assigned by management
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Direct Sales Consultants for the Demir Bank Mobile Application
Qualification Requirements:
- Incomplete higher education or vocational/technical education-
- Fluent in Kyrgyz and Russian
- Responsible, proactive, and articulate
- Own a phone or tablet with internet access
- Good knowledge of the city and navigation skills
Key Responsibilities:
- Advise clients on the features and benefits of the Demir Bank mobile application
- Assist clients with installing and registering the application
- Achieve connection/registration targets
- Interact with clients respectfully and professionally
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Senior Specialist, Internal Control Department
Qualification Requirements:
• Higher education in economics • Proficiency in English is an advantage • Knowledge of legislative and other regulatory legal acts of the Kyrgyz Republic, as well as regulatory documents of the National Bank of the Kyrgyz Republic governing banking activities • Willingness to travel on regional business trips • Excellent PC skills, MS Office (Word, Excel, Outlook) • Experience in automation and optimization of business processes is an advantage
Key Responsibilities:
• Monitoring credit and operational activities of structural divisions • Ensuring compliance of issued banking products with internal regulatory requirements and applicable legislation • Monitoring the Bank’s cash and non-cash transactions • Reconciliation of balance sheet accounts and control of the Bank’s foreign exchange operations • Control of fixed assets and low-value, fast-wearing items of structural divisions and the Head Office • Development and analysis of corrective and preventive measures to improve the efficiency of structural divisions • Preparation of reports on conducted inspections in accordance with the approved plan
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Accountant of the Accounting Sector of the Card Operations and Processing Department
Qualifications:
- Higher and/or secondary education in economics
- Over 1 year of relevant experience in the banking sector
- Knowledge of the legislation and other regulatory legal acts of the Kyrgyz Republic, as well as NBKR regulations governing banking activities
- Knowledge and understanding of International Financial Reporting Standards (IFRS)
- Proficiency in English
Functional Responsibilities:
- Ensuring settlements with international payment systems (VISA, MasterCard)
- Settlement with the national payment system Elcard, processing the EXD file and posting entries in the bank’s core banking system
- Recording all accounting entries related to debit cards in the bank’s operating system
- Recording all transactions based on the F6 file (file containing all accounting transactions for credit card movements)
- Monitoring accrued interest amounts for the use of credit limits on credit cards
- Checking balances on transit accounts for card operations
- Verifying and posting accounting entries for correspondent accounts related to VISA/MasterCard transactions
- Preparing accounting reports
- Monitoring correct commission deductions by the bank for debit and credit cards
- Uploading files into the bank’s operating system (GON, BLK, F6, cash collateral, Debit Clearing, and other required files)
- Reconciling correct tax accruals and deductions
- Setting up special card-related commissions in the bank’s operating system
Conditions:
- Employment in one of the largest banks with a 20-year history
- Participation in innovative and ambitious projects and tasks
- Opportunities for professional growth and development
- Corporate culture rich in traditions
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Preferential terms for consumer and mortgage loans according to the Bank’s Policy
- Discounts on goods and services from partners in the cities of presence
- Salary terms are discussed individually
Product Manager for retail credit products
Qualification Requirements:
- Higher or secondary specialized education, preferably in the field of economics, finance or related fields
- Experience in the banking sector for at least 2 years
- Knowledge of banking credit products
- Knowledge of legislative and other regulatory legal acts of the Kyrgyz Republic, regulatory documents of the National Bank of the Kyrgyz Republic regulating banking activities in the field of lending
- Skills in presentation and promotion of banking products and services
- Ability to effectively build and manage relationships
- Developed communication skills and ability to persuade
- Fluency in Kyrgyz, English and Turkish (above-intermediate level) is preferred
- Readiness for professional growth
Key Responsibilities:
- Development of new credit products
- Analysis of the market, customer needs and competitors
- Formation of the product concept (target audience, limits, rates, terms, deposits, commissions, etc.)
- Interaction and coordination with the Bank’s involved departments when introducing new products
- Monitoring compliance of new products with regulatory requirements
- Management of new credit products at all stages of their life cycle
- Analysis and optimization of current credit products
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Corporate account manager
Qualification Requirements:
- Higher education in economics and finance
- Knowledge of financial analysis
- Experience in a bank – minimum 3 years
- Good communication skills
- Ability to identify customer needs, manage relationships with customers, and conduct negotiations
- Presentation and cross-selling skills
- Knowledge of the corporate client sector
- Knowledge of legislative and other regulatory legal acts of the Kyrgyz Republic, regulatory documents of the National Bank of the Kyrgyz Republic governing banking activities in the field of lending
- Knowledge of MS Office (Word, Excel, PowerPoint) at the experienced user level
- Knowledge of English at Intermediate level and above
Key Responsibilities:
- Increasing the customer base by actively attracting new customers
- Preparation of credit projects, including financial analysis, presentation and defense of the project at the Bank’s Credit Committee (IMPORTANT!)
- Monitoring of credit clients on a regular basis
- Selling the Bank’s products and services to clients according to monthly plans
- Servicing current customers and active cross-selling
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Head of Card Operations Department
Qualification Requirements:
- Higher education in Economics or Information Technology
- At least five years of experience in the payment card industry, including at least two years in a managerial position
- Knowledge of the legislative and other regulatory legal acts of the Kyrgyz Republic, as well as regulatory documents of the National Bank of the - Kyrgyz Republic governing banking activities related to the issuance and servicing of bank payment cards
- Knowledge and understanding of International Financial Reporting Standards (IFRS)
- Knowledge of the technologies of international payment systems VISA and MasterCard
- Fluency in English
Key Responsibilities:
- Control and coordinate the activities of the card operations department
- Monitor the correct recording of all accounting entries in the bank’s operational system
- Supervise the launch of special card programs in the bank’s operational system
- Monitor the correct calculation and deduction of all taxes
- Oversee the setup of all transactional commissions in the card system
- Control the organization and management of credit limit amounts in the card system
- Supervise the implementation of all necessary procedures in accordance with the rules of VISA International and MasterCard regarding the - settlement of dispute and fraudulent transactions
- Oversee the preparation of monthly reports
- Monitor the preparation and submission of quarterly reports to VISA International and MasterCard
- Participate in and supervise the development of new projects
- Participate in and oversee all testing related to the implementation of new projects or updates to existing ones
- Ensure compliance with information security requirements during the implementation and operation of technical systems for processing, storing, and transmitting information
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Product Analyst
Qualification Requirements:
- Experience as a product/financial analyst
- Understanding the specifics of online lending, key metrics, risks and regulatory requirements
- Knowledge of the specifics of online lending , scoring models, KYC/AML processes
- Knowledge of basic UX/UI principles, ability to formulate technical specifications for designers
- Gathering project requirements
- Managing the planning process (plan development and preparation for project implementation)
- Experience in forming and developing business requirements
- Knowledge of English (not lower than B1 will be an advantage).
Key Responsibilities:
- Experience in financial and credit institutions in retail lending
- Good analytical skills
- Knowledge of product analytics
- Knowledge in the field of customer needs research: customer interviews, surveys, usability tests and competitive analysis
- Understanding and knowledge of modern project management methods: Agile, Scrum, etc.
- Formation and testing of product hypotheses
- Development of business requirements for the product
- Calculation of the loan amount and repayment schedule
- Experience using ABS (will be an advantage)
- Development and support of a metrics system for online lending
- Development of credit scoring models
- Interacting with the product team, participating in the formation of the development strategy for online lending and all related products
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
HR Specialist / Personnel Recruitment, Adaptation and Training Sector
Qualification Requirements:
- Higher education
- Excellent communication skills and organizational abilities
- Experience in organizing corporate events will be an advantage
- Ability to work effectively in a multitasking environment
Key Responsibilities:
- Preparation and holding of corporate events
- Organization and coordination of internal training
- Development of internal communications
- Strengthening corporate values and team spirit
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Bank security systems maintenance specialist
Qualification Requirements:
- Higher or secondary specialized technical education
- Experience with video surveillance systems, access control systems, fire alarm systems/fire alarm systems - from 1 year (preferably in the banking sector)
- Knowledge of the principles of construction and operation of security systems
- Skills in diagnostics and repair of low-current systems
- Basic knowledge of network technologies (IP equipment, setting up cameras, video recorders)
- Responsibility, attentiveness, efficiency in decision-making
- Willingness to travel to branches (if necessary)
Key Responsibilities:
- Daily monitoring and control of the performance of security systems: video surveillance systems, access control systems, fire alarm systems Identification, diagnostics and troubleshooting of security system
- Prompt response to incidents and technical failures
- Carrying out maintenance of technical protective equipment
- Repair and replacement of failed equipment
- Analysis of the state of security systems and ensuring their uninterrupted operation
- Interaction with contractors (if necessary)
- Maintenance of technical documentation and reporting
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Specialist in the Payments and Interbank Operations Department
Qualifications:
- Higher or secondary specialized education in economics
- Work experience in a bank and knowledge of banking operations is an advantage
- Knowledge of the laws and other regulatory legal acts of the Kyrgyz Republic, as well as NBKR regulations governing banking activities
- Knowledge of English is preferred
- Willingness to continuously improve professional skills
- Ability to multitask and handle stress
- Readiness to work under high workloads and overtime if necessary
- Ability to manage time effectively
Functional Responsibilities:
- Verification and registration of all incoming messages, statements, and payments received through SWIFT/TELEX/SPFS, SPK, and GSRRV systems; reconciliation of payments with statements received from correspondent accounts
- Processing incoming payments in foreign and national currencies in the Automated Banking System (crediting to customer accounts), received via SWIFT/Telex/SPFS, clearing, and gross systems
- Correspondence with correspondent banks, other banks, and internal departments related to the operational activities of the department; preparation of relevant outgoing SWIFT messages if necessary (rare currency payments, client statements upon request, confirmation of credits, interbank transfers, inquiries, etc.) in the appropriate SWIFT formats
- End-of-day reconciliation of correspondent accounts with received statements
- Before closing SWIFT operations, checking for unsent or incorrectly formatted outgoing messages with NAK status
- Monthly preparation and timely submission of relevant sections of PRBO reports to all involved departments, in accordance with NBKR reporting formats, supervisory bodies, external and internal auditors, and Bank management requirements
- Performing other functional duties to ensure the effective and high-quality performance of the department and other tasks assigned by Bank management or the immediate supervisor
Conditions:
- Employment in one of the largest banks with a 20-year history
- Participation in innovative and ambitious projects and tasks
- Opportunities for professional development and career growth
- A corporate culture rich in traditions
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Preferential terms for consumer and mortgage loans according to the Bank’s Policy
- Discounts on goods and services from partners in cities where the bank operates
- Salary terms are discussed individually
Specialist in the Financial Institutions Department
Qualification Requirements:
- Education – Higher (in the field of finance, economics and/or banking)
- Knowledge of legislative and other regulatory legal acts of the Kyrgyz Republic, regulatory documents of the National Bank of the Kyrgyz Republic regulating banking activities
- Proficiency in written and spoken English at the level necessary to carry out correspondent relations activities, as well as to conduct negotiations with representatives of foreign financial institutions
- Advanced computer skills, including MS Office applications ( Word , Excel , Outlook , PowerPoint , etc.)
- Knowledge of the basics of international trade, trade finance and documentary operations is an advantage
- Excellent communication skills, mastery of negotiation skills
Key Responsibilities:
- Carrying out activities to open and maintain correspondent relations with banks
- Establishing cooperation with international and local financial institutions on issues of attracting financing
- Coordination and signing of loan agreements, cooperation agreements with financial institutions and international development institutions
- Interaction with government authorities on funding issues, as well as on other issues related to the activities of the department
- Establishing cooperation with foreign banks and international financial institutions for the purpose of implementing trade finance transactions
- Collection of financial information and preparation of an analytical review to establish credit lines for financial institutions
- Conducting regular monitoring of financial institutions that have open lines of credit and other banking operations with the Bank
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Specialist in the anti-fraud analytics sector
Qualification Requirements:
- Higher education (mathematics, computer science, economics, finance, cybersecurity or related fields)
- At least 1 year of experience in anti-fraud analytics, claims settlement, information security
- Ability to work with large volumes of data using Excel tools ( Power Query , Power BI), SQL
- Knowledge of the legislation of the Kyrgyz Republic and the requirements of the National Bank of the Kyrgyz Republic in the field of fraud prevention, data protection and digital security
- Knowledge of English not lower than intermediate level
- Experience with anti-fraud platforms and scoring systems is an advantage
Key Responsibilities:
- monitoring of customer transactions, anomalies and incidents using anti-fraud platform tools
- analysis of identified anomalies and incidents, classification or reclassification of the risk level of events in accordance with approved action templates
- documenting identified suspicious events to form an incident database
- development of proposals for adjusting the rules, models and monitoring scenarios based on identified fraudulent schemes and analytical findings
- preparation of technical specifications, requirements and documentation for organizing the operation of the anti-fraud platform
- interaction with the Vendor within the framework of the anti-fraud platform
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Head Office Credit Monitoring Specialist (Monitoring Sector)
Qualification Requirements:
- Higher education in economics (preferably in finance, accounting)
- Knowledge of legislative and other regulatory legal acts of the Kyrgyz Republic, regulatory documents of the National Bank of the Kyrgyz Republic regulating banking activities
- MS Office skills – excel
- Analytical and negotiation skills
- Experience in the banking sector – more than 1 year is an advantage
- Knowledge of English is an advantage
Key Responsibilities:
- Conducting negotiations with clients regarding the repayment of debt on credit cards and loans
- Monitoring of issued loans/collateral in order to prevent the emergence of problem loans, as well as within the framework of annual monitoring
- Submission of credit proposals received from branches to the Credit Committee
- Preparation of reports related to credit activities
- Conducting analysis of credit offers, visiting/checking/evaluating clients’ activities, forecasting the borrower’s creditworthiness
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Marketer for the retail credit products sector
Qualification Requirements:
- Higher or secondary specialized education, preferably in the field of economics, finance or related fields
- Experience in the banking sector for at least 2 years
- Knowledge of banking credit products
- Knowledge of legislative and other regulatory legal acts of the Kyrgyz Republic, regulatory documents of the National Bank of the Kyrgyz Republic regulating banking activities in the field of lending
- Skills in presentation and promotion of banking products and services
- Ability to effectively build and manage relationships
- Developed communication skills and ability to persuade
- Fluency in Kyrgyz, English and Turkish (above-intermediate level) is preferred
- Readiness for professional growth
Key Responsibilities:
- Monitoring sales and performance of the credit products sector
- Analysis of the market, customer needs and competitors
- Proposal for changes to rates, conditions, and issuance mechanism
- Calculation of marginality and profitability of credit products
- Interaction with the bank’s internal departments: work with lawyers, front office, PR to promote credit products
- Participation in setting tasks for the automation of underwriting, scoring, and issuance of retail loans
- Participation in the development of advertising campaigns, promotions, and product presentations
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Savings Bank Manager
Qualification Requirements:
- Higher education, preferably in economics and finance
- Experience in the banking sector for at least 5 years
- Experience in servicing and lending to retail and SME clients
- Ability to identify customer needs, apply sales techniques and manage relationships with customers, including resolving conflict situations
- Skills in presentation and promotion of banking products and services
- Knowledge of the financial and banking sectors, fundamentals of economics and management
- Knowledge of English will be an advantage
- Knowledge of the legislation of the Kyrgyz Republic and the regulations of the National Bank of the Kyrgyz Republic governing banking activities
- Excellent PC skills, MS Office (Word , Excel , Outlook )
Key Responsibilities:
- Management of the activities of the savings bank in accordance with the legislation of the Kyrgyz Republic, the internal policies and procedures of the bank, as well as decisions of the Board of the bank
- Timely submission of reports on the activities of the savings bank, informing the Board and receiving advice on key issues
- Monitoring the quality of the loan portfolio and the solvency of clients, as well as the implementation of established budget indicators
- Effective distribution of duties among savings bank employees, implementation of functional interchangeability
- Preparing proposals for the bank’s management to reward outstanding employees
- Managing the efficiency of a savings bank and ensuring maximum profitability with minimal risk
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
IT Systems Monitoring Specialist
Qualification Requirements:
- Higher technical education in IT
- At least 1 year of experience in technical support
- Knowledge of Windows operating systems
- Understanding of communication and telecommunication systems
- Experience with monitoring systems (PRTG, Nagios, Zabbix)
- Basic knowledge of networking technologies
- Intermediate level of English
Key Responsibilities:
- Monitoring all banking services
- Providing support to end users
- Collecting and analyzing user issues
- Consulting and training users
- Monitoring hardware and software performance
- Analyzing and resolving user-related issues within the bank
- Notifying responsible staff in case of service disruptions
- Providing technical support to the bank’s Call Center
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
DevOps Engineer
Qualification Requirements:
- Experience in banking / fintech / regulated environments
- Knowledge of service mesh (Istio / Linkerd)
- Experience with Vault (secrets management)
- Knowledge of Kubernetes security tools (Falco, Kyverno, OPA)
- Experience with multi-cluster and hybrid cloud infrastructures
- 5+ years of experience in DevOps / Platform Engineering
- Strong practical experience with:
- Kubernetes (on-premises deployments);
- Rancher;
- Docker / containerization
- Experience with tools and platforms:
- Prometheus, Grafana;
- ELK / EFK stack;
- RabbitMQ or Kafka;
- CI/CD tools (preferably GitLab CI)
- Deep understanding of Linux and networking fundamentals
Key Responsibilities:
- Deployment, maintenance, and development of the bank’s infrastructure in test/prod environments
- Administration and support of highly available Kubernetes clusters
- Automation of application and infrastructure deployment
- Implementation, configuration, and support of CI/CD pipelines
- Application containerization and support of Docker/Kubernetes environments
- Monitoring availability, performance, and health of services, applications, and infrastructure
- Configuration of alerting, logging, and observability solutions
- Ensuring stability, scalability, and high availability of banking systems
- Production environment support, participation in incident analysis and troubleshooting
- Configuration management and Infrastructure as Code (IaC)
- Collaboration with development, information security, and system administration teams
- Optimization of release, operation, and service recovery processes
- Support and development of DevOps practices, standards, and internal platform solutions
- Backup, fault tolerance, disaster recovery, and service continuity management
- Supporting integrations between internal banking systems, microservices, and external services
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Customer Support Specialist
Qualification Requirements:
- Higher / secondary vocational / incomplete higher education in banking, accounting, or economics
- English proficiency at least at an intermediate level (client calls will need to be handled in English)
- Turkish proficiency at least at an intermediate level (client calls will need to be handled in Turkish)
- Clear and accurate spoken and written communication skills
Key Responsibilities:
- Providing telephone consultations to clients on all issues related to payment cards
- Identifying clients prior to providing any information
- Monitoring the operation of the card system, including all ATM and POS terminal transactions
- Entering information on new clients—employees of payroll projects—into the automated banking system
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Opportunities for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation terms discussed individually
- Voluntary medical insurance
- Modern office in the city center
- Working schedule: 5/2, office-based work
Product Manager for payroll projects
Qualification Requirements:
- Higher or vocational education, preferably in economics, finance, or related fields
- At least 2 years of experience in the banking sector
- Knowledge of banking credit products
- Knowledge of the legislation of the Kyrgyz Republic and regulatory acts of the National Bank governing banking activities, especially in lending
- Skills in presenting and promoting banking products and services
- Ability to build and manage effective relationships
- Strong communication and persuasion skills
- Fluency in Russian, Kyrgyz, and English (upper-intermediate level or higher preferred)
- Willingness for professional growth.
Key Responsibilities:
- Manage payroll product offerings
- Work with corporate clients (B2B) and attract new ones
- Oversee onboarding processes (onboarding, integrations, documentation flow)
- Analyze the market, customer needs, and competitors
- Collaborate and coordinate with internal bank departments during product implementation
- Launch, support, and retain payroll projects
- Prepare reports for management
- Ensure compliance of new products with regulatory requirements
- Implement digital payroll solutions.
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Financial Control Specialist
Qualification Requirements:
- Higher education in economics or finance;
- At least 1 year of experience in the banking sector is an advantage;
- Strong PC skills, MS Office (especially Excel and PowerPoint);
- Knowledge of English (reading and writing);
- Knowledge of the legislation and regulatory acts of the Kyrgyz Republic and the National Bank governing banking activities;
- Knowledge and understanding of International Financial Reporting Standards (IFRS);
- CAP/CIPA certification is an advantage.
Key Responsibilities::
- Participate in the preparation of special financial and analytical reports and presentations for Management;
- Participate in preparing reports for the Deposit Protection Agency of the Kyrgyz Republic, the Bank’s creditors, and other external stakeholders;
- Participate in budget preparation and budget performance analysis;
- Participate in the preparation of the Bank’s Business Plan;
- Assist external auditors during the Bank’s external audit process;
- Perform other tasks assigned by the Head of the Financial Control Department.
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Compliance Control Specialist / Senior Specialist
Qualification Requirements:
- Higher education in economics or law;
- At least 1 year of experience in the banking sector;
- Knowledge of English is an advantage;
- Proficiency in Excel (including formulas) and ability to work with large datasets;
- Knowledge of the Bank’s control and business processes, internal rules and procedures, information systems, and reporting;
- Knowledge of legislation regulating banking activities in the field of anti-money laundering and counter-terrorist financing (AML/CFT).
Key Responsibilities:
- Perform customer due diligence (CDD) and verification of beneficial owners; analyze and monitor client transactions to identify suspicious activities related to terrorist financing and money laundering (AML/CFT) and other illegal activities;
- Prepare and submit reports to government authorities of the Kyrgyz Republic in accordance with AML/CFT regulatory requirements;
- Monitor compliance of the Bank’s structural units, identifying violations and AML/CFT risks;
- Support the preparation of quarterly reports for the Audit Committee and the Board of Directors, as well as other required reports for the State Financial Intelligence Service and the National Bank of the Kyrgyz Republic.
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Jalal-Abad
Customer Cash Service Specialist
Qualifications:
- Secondary specialized and/or higher Economic education
- At least 1 year of experience in a similar position is preferred but not mandatory
- A certificate in “Identification of Payment Instruments Authenticity” is an advantage
- Excellent PC skills, proficiency in MS Office (Word, Excel, Outlook)
- Personal qualities: honesty, responsibility, discipline, stress resistance
- Willingness to work irregular hours (including night shifts)
- Recommendation letters from previous employers are mandatory
Functional Responsibilities:
- Performing cash and settlement operations for bank clients
- Conducting currency exchange transactions
- Verifying the authenticity and validity of banknotes
- Reporting to management
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Karakol
Kyzyl-Kiya
Naryn
Osh
Retail Marketing Specialist
Qualification Requirements:
- Higher education, preferably in economics or finance
- Experience in a similar position at a bank for at least 1 year is preferred
- Ability to identify customer needs, apply sales techniques, persuade, manage relationships with clients, and handle conflict situations; strong communication skills
- Skills in presenting and promoting banking products and services
- Proficiency in English, Kyrgyz, and Turkish at an upper-intermediate level is an advantage
Key Responsibilities:
- Attracting individual clients
- Providing high-level consultations on banking products
- Verifying the accuracy and compliance of client-submitted documents with internal policies, standard procedures, NBKR regulations, and the legislation of the Kyrgyz Republic
- Preparing and reviewing credit files
- Informing clients of any changes or new developments related to banking products and services
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Client Cash Service Specialist
Requirements:
- Education: Higher education in economics or specialized secondary economic education
- Work experience in a similar position for at least 1 year is desirable but not mandatory
- Certificate of completion of the "Identifying the Authenticity of Payment Instruments" course is an advantage
- Excellent computer skills; proficiency in MS Office (Word, Excel, Outlook)
- Personal qualities: honesty, responsibility, discipline, stress resistance
- Willingness to work non-standard hours (including night shifts)
- Recommendation letters from previous workplaces are required
Responsibilities:
- Performing cash and settlement services for bank clients
- Conducting currency exchange operations
- Verifying the accuracy of client-submitted documents and their compliance with the bank’s internal policies, standard procedures, NBKR regulations, and the legislation of the Kyrgyz Republic
- Verifying the authenticity of banknotes
- Reporting to management
Conditions:
- Employment in one of the largest banks with a 20-year history
- Participation in innovative and ambitious projects and tasks
- Opportunities for professional development and career growth
- A corporate culture rich in traditions
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Preferential terms for consumer and mortgage loans according to the Bank’s Policy
- Discounts on products and services from partners in cities where the bank operates
- Salary terms are discussed individually
Talas
Branch Director
Qualification Requirements:
- Higher education in economics or finance
- At least 5 years of experience in banking and/or financial and/or economic fields
- Team management experience (preferably 3+ years)
- Knowledge of the legislation and regulatory acts of the Kyrgyz Republic and the National Bank governing banking activities
- Knowledge of AML/CFT legislation (anti-money laundering and counter-terrorist financing);
- Knowledge of SME, retail, and preferably corporate banking sectors;
- Knowledge of the local market and business environment is an advantage;
- Established business connections in the region are a plus;
- English proficiency at Intermediate level or higher; knowledge of Kyrgyz is an advantage.
Key Responsibilities:
- Grow the client base and loan portfolio, and sell all banking products through active direct marketing;
- Manage branch operations in accordance with the legislation of the Kyrgyz Republic, as well as the Bank’s policies, procedures, and Management Board decisions;
- Provide reports on the branch and its clients upon request from the Head Office;
- Represent the Bank’s rights and interests before government authorities on matters related to branch activities;
- Perform all necessary legal actions, including entering into, amending, terminating, and executing agreements on behalf of the Bank within granted authority, and signing financial documents.
Conditions:
- Opportunity to become part of an international bank
- Work in a dynamic team of like-minded professionals
- Space for professional growth and implementation of your ideas
- Employment in accordance with the Labor Code of the Kyrgyz Republic
- Compensation conditions are discussed individually
- Voluntary medical insurance
- Modern office located in the city center
- Work schedule 5/2, office-based work
Cholpon-Ata
Bishkek city
Residential premises
Non-residential premises
| Property Type | Technical Specification | Address | Approximate Valuation |
|---|---|---|---|
| Production Facility | usable area – 6 134.9 sq. m. | Bishkek, Itergelpo St., bldgs. 1 and 9 | 2 700 000 USD |
Chui region
Non-residential premises
| Property Type | Technical Specification | Address | Approximate Valuation |
|---|---|---|---|
| Non-residential Premises | total area – 134.18 sq. m. | Luxemburg village, Tsentralnaya St., 20 | 79 650 USD |
Issyk-Kul region
Non-residential premises
| Property Type | Technical Specification | Address | Approximate Valuation |
|---|---|---|---|
| Hotel | total area – 800.1 sq. m., usable area – 367.1 sq. m. | Cholpon-Ata, 8 Akmatbay-Ata St. | 800 000 USD |
Osh region
| Property Type | Technical Specifications | Address | Approximate Valuation | Comments |
|---|---|---|---|---|
| Apartment | total area – 60.95 sq. m., living area – 39.94 sq. m. | 10, Karasuyskaya str., apt. 7 | 65 000 USD | With eviction |
Movables
| Property Type | Technical Specifications | Address | Approximate Valuation |
|---|---|---|---|
| Car Land Rover/ Range Rover | Black, year of produce – 2021, engine size – 4999, gasoline | Bishkek, Chuy 245 | 130 000 USD |
Important characteristics of DemirBank
Own processing center
DemirBank is the only bank in the Kyrgyz Republic that has had its own processing center since 2002. The banking center is a software and hardware complex that allows servicing all operations with bank cards and ensures the processing of operations with plastic cards. Its own processing center allows DemirBank to:
- Provide the highest quality and most efficient services to clients, process transactions online
- Carry out independent monitoring and control of fraudulent card transactions
- Develop a network of ATMs and terminals without the help of third parties
- Promptly fulfill customer orders for the production and maintenance of cards
- Prevent access to confidential information about clients, accounts, transactions by third parties
In December 2025, DemirBank successfully passed an audit for compliance with the international standard PCI DSS. The Payment Card Industry Data Security Standard PCI DSS defines the requirements for the protection of information systems involved in the processing of payment cards. Successful completion of an audit under this standard is a prerequisite put forward by international payment systems to all structures working with large volumes of card transactions.
DemirBank always uses the best software in its work and strives to provide the best service to customers by implementing the latest technologies and innovations.
Principal member of international payment systems
DemirBank is the first commercial bank in the Kyrgyz Republic, which in 2006 received the honorary status of a principal member of the international payment system VISA International.
The highest status of participation of banks in the VISA International system gives DemirBank the right to promptly and efficiently provide its clients with a full range of services using VISA payment cards and work directly with the International Payment System.
The assignment of the Principal Member status speaks of the high status of DemirBank, compliance with safety standards, reliability and trust from international partners and confirms the successful operation of the bank.
DemirBank confidently maintains a stable pace of development and has been providing Kyrgyzstanis with professional service in full compliance with international standards for 20 years.
Payment cards
DemirBank is one of the first commercial banks in the Kyrgyz Republic to launch payment cards in the country. For the convenience of its customers, DemirBank offers chip debit and credit cards Visa, allowing you to use your own or borrowed funds (credit limit).
- First Debit Card - 2003/01
- Magnetic Visa Debit Card - 2007/06
- Card with PayWave technology – 2015/10
- Bonus card – 2004/09
- Visa Classic Credit Card – 2007/09
- Visa Gold Credit Card – 2007/09
- Visa Platinum Credit Card – 2012/12
- Business credit card – 2013/10
A credit card from Demir Bank is a personalized plastic card that is provided to the client for the purchase of goods and services on credit provided by the bank. The user does not need to contact the bank for a loan and confirm the intended purpose; having a credit card already allows you to use funds for necessary needs.
A significant advantage for credit card holders is the ability to pay for any purchase online, receive significant discounts on goods and services, cash out national currency for FREE at bank ATMs and not pay interest for using the loan during the grace period provided.
A pleasant bonus for users of credit cards from Demir Bank is the CashBack loyalty program, which allows you to receive additional income for each purchase and operates in a wide network of POS terminals of the bank.
DemirBank always strives to create the most convenient conditions for clients and provide profitable cooperation options.
- Leader in the number of POS terminals in the Kyrgyz Republic DemirBank continues to maintain its leadership in the number of installed POS terminals in the Kyrgyz Republic and increase non-cash turnover. Thus, the volume of non-cash transactions has increased by 25% since 2015, and the number of active terminals as of November 2016 is 1,605, including 41 contactless POS terminals operating on PayWave technology.
- E-Commerce (electronic commerce) DemirBank is one of the first commercial banks in Kyrgyzstan, which in December 2013 launched the newest payment service – Internet acquiring. E-Commerce (electronic commerce) from Demir Bank represents fast sale and purchase of goods and services via the Internet using bank payment cards. Transactions are carried out through a virtual POS terminal in real time on the company's website or specialized service FastPay.kg, and purchases are made in 1 click. Since the introduction of the service, more than 30 large companies in Kyrgyzstan have connected the new service, and more than 10,000 users have appreciated the advantage and used the service.
- Contactless card with PayWave technology DemirBank is one of the first commercial banks in Kyrgyzstan, which in October 2015 issued a contactless Visa PayWave card. The new type of contactless payment card allows you to easily, quickly and conveniently make non-cash payments at retail outlets. Cards with PayWave technology allow you to make instant purchases without handing the card to the cashier and are based on a special technology that allows you to safely store and encrypt confidential information about each transaction.
- 3D Secure For the convenience of customers and to ensure the security of online payments, DemirBank has connected all cards to the 3D Secure service since December 2015. The service allows cardholders to confirm each transaction with a unique password, ensuring maximum security. The password is sent as an SMS message to the mobile phone number of the cardholder registered with the bank.
DemirBank always uses the best software in its work and strives to provide the best service to customers by implementing the latest technologies and innovations.
International recognition
DemirBank continues to receive honorary awards for its successful activities in the banking sector for several years now and is recognized as the best bank in Kyrgyzstan according to Euromoney, Global Finance, Trade Facilitation Program, Asian Development Bank, The Banker, The Asian Banker, CITI
Extensive terminal network
DemirBank continues to maintain its leadership in the number of installed ATMs and POS terminals in Kyrgyzstan and to increase cashless turnover.
DemirBank ATMs are equipped with the latest technologies and allow cardholders to perform cash transactions. For customer convenience, there are two types of DemirBank ATMs: Cash out and Cash in.
Cash out ATMs allow you to withdraw from your account, while Cash in ATMs allow you to deposit funds and perform transactions with your card around the clock, with no deposit fee. Deposited funds are instantly reflected in clients' card accounts.
Top up and withdraw from your DemirBank account: easy, instant, and advantageous! Use cash-in and cash-out ATMs!
The advantage of DemirBank's ATMs and POS terminals is their wide geographical coverage and accessibility for clients, and for partners — cost savings on counting, storing, and collecting cash.
The volume of cashless transactions has increased by 25% since 2015, and as of January 2017 the number of installed terminals is 1,669 units, including 292 contactless POS terminals operating with PayWave technology. The new type of contactless payment card allows for easy, fast, and convenient cashless payments at points of sale.
PayWave technology cards enable instant purchases without handing the card to the cashier and are based on special technology that securely stores and encrypts confidential information for each transaction.
The DemirBank PayWave payment card — minimum steps and maximum convenience!
In 2013, DemirBank became the first commercial bank in Kyrgyzstan to introduce and implement a new service — the ability to pay traffic fines through POS terminals.
Advantages of the service:
- Reliability and speed when paying the fine
- A convenient and user-friendly payment menu interface
- Automatic display of the fine amount according to the traffic violation article
- Printing of the receipt in two copies — one for you and one for the registrar in the Ministry of Internal Affairs system
- "Open" acceptance of fines
DemirBank offers the ability to quickly and conveniently pay fines issued by the Ministry of Internal Affairs of the Kyrgyz Republic for traffic violations at the bank's payment terminals across Kyrgyzstan using cash or any payment card via POS terminals. For customer convenience and mobile operation of the service, over 100 DemirBank POS terminals have been deployed in DPS subdivisions of the Ministry of Internal Affairs of the Kyrgyz Republic.
DemirBank always strives to expand its range of services for its clients and provides a convenient, accessible, and mobile service.
Internet banking
DemirBank always offers its customers mobile and innovative services, one of them is convenient Internet banking. The service allows you to safely perform many banking transactions via the Internet 24 hours a day, 7 days a week, regardless of the country of location and save a lot of time.
INTERNET BANKING FROM DEMIR BANK IS:
- PROFITABLE. Free connection! No subscription fee!
- EASY.The system has a convenient and understandable interface for any user
- CONVENIENT. At any time of the day, anywhere in the world! Full control over the movement of funds and account balances
- FAST.Payments and transfers in real time!
- SAFE.Provides protection against hacking and security of funds using a one-time SMS password or E-token.
VALUE YOUR TIME - MANAGE YOUR BANK ACCOUNTS VIA INTERNET BANKING!
Member of the international SWIFT system
DemirBank is one of the first banks in the Kyrgyz Republic, which since 1999 has been a member of the international interbank information transfer and payment system - SWIFT.
The SWIFT (Society for Worldwide Interbank Financial Telecommunications) cooperative community is the leading international association in the field of financial telecommunications and services.
The advantage of DemirBank's participation in the SWIFT system is the receipt of prompt, reliable, efficient, protected from unauthorized access and confidential telecommunications services for financial institutions and organizations.
Currently, SWIFT users include more than 10,000 of the largest banks (including central/national banks) and financial institutions (investment companies, brokerage firms, stock exchanges, depositories) from 212 countries. In recent years, more than 1,000 leading global corporations (General Electric, EADS, Microsoft, LUKOIL, Rosneft, and others) have become SWIFT users.
Wide branch network
DemirBank, being the first international bank in Kyrgyzstan, has a wide branch network, which is represented by 14 branches, 15 outlets and 4 exchange offices. The advantage of the DemirBank branch network is the wide geographic coverage and accessibility for clients, expansion of the range and improvement of the quality of services provided, in the professional provision of all financial transactions in and outside the country.
Staff
DemirBank believes that its most valuable asset is its professional employees, so the bank always tries to create the best conditions and a wonderful atmosphere for its colleagues. Demir Bank pays considerable attention to the development and professional growth of its employees.
On a regular basis, DemirBank employees participate in various seminars and trainings in the country and abroad.
DemirBank's professional staff is one of the most important factors of success. The bank works to create and maintain an effective organizational structure that allows employees to perform their duties well and show initiative, thus defining the main business features of the bank:
- Highly qualified service taking into account international quality standards
- Flexibility in decision making
- Individual approach to clients
- Partnership with mutually beneficial results.
We are confident that the most important factor for success is professional staff!
The Bank's principles for managing Environmental and Social risks
The Bank supports the principles of environmental conservation and restoration and does not support projects that involve significant transformation or deterioration of living conditions. In its activities, the Bank pays attention to environmental conservation and environmental safety factors, as well as the principles of socio-economic and sustainable development.









