Dear Customers,
DemirBank urges you to follow information security measures when using all banking services, including internet and mobile banking.
We strongly recommend you:
- Do not click on suspicious links received via email, SMS, or messaging apps — this may lead to a leak of your personal information.
- Always verify the URL. The official website of the bank is https://demirbank.kg
- Do not enter personal information on websites that look suspicious or differ from the usual interface.
- Be cautious of phishing emails and phone calls from fraudsters posing as bank employees.
- Use two-factor authentication to protect your accounts.
DemirBank asks you to stay vigilant and trust only the bank’s official sources — the website https://demirbank.kg, as well as the official social media pages: @demirbankkg on Instagram and Demir Kyrgyz International Bank on Facebook.
The bank never requests the following information from customers:
- Internet banking passwords
- SMS or push notification codes
- Payment card details, including the PIN code
If you encounter fraud or suspect that someone is attempting to gain access to your personal banking information, please contact our 24/7 customer support immediately:
+996 (312) 610 610; 2222
+996 770 610 610 (WhatsApp)
Additionally, we recommend changing your passwords if you have received suspicious messages or clicked on unfamiliar links.
Your carefulness and caution are the keys to keeping your finances secure.